Testimonials

Happy With Support Received!

wevio.com

"Just wanted to say that we had a major issue with our dedicated server (HDD died), and Ryan Johnson was terrific in quickly assessing the issue, finding a resolution, and executing the recovery plan. We were back up relatively quickly with minimal loss to our business. Thanks for the great work."

healthdocs.org

"Thanks again for your tireless efforts...I will highly recommend Lunarpages for friends, family and business associates due to the efforts of you and your technical support team at LunarPages. Customer service is defined by your efforts and in these economic times is worth 10 times its weight in advertising for business. Keep up the faith and the good geek stuff!"

enginelab.net

"Just wanted to let you guys know that your support group rules. Always prompt and informative on issues, helping even a numbskull like myself to get a better understanding of what's going on behind the scenes. I've managed to ask some tough questions; always resolved and explained. I've also managed to ask my share of dumb questions; never condescending, your techs simply explain the issues and help me down the road. I literally have zero training in Unix or web servers, yet thanks to your support I've been successfully running a dedicated web server like a pro (I think)! I've been with Lunarpages now since 2005 (hawg-wired.com, and now enginelab.net), and wouldn't think of going anywhere else, simple as that. Keep up the good work, and I'll keep spreading the news. Thanks again, Mike"

americanroadmagazine.com

"This past weekend got busy trying to reduce the footprint of AmericanRoadMagazine on the server, with assistance from Eli first and then Ryan I got this done. Justin also helped earlier on, you have an excellent team of support engineers for your dedicated hosting customers. My measure comes from doing 'this' for going on 15 years."

impulsionunlimited.com

"I wanted to let you know that you have a fantastic representative in Jonathan. Recently my admin account was exploited and multiple websites were destroyed by a Syrian hacker. This was a learning experience I will not plan to repeat and I see the need to document these learning's to share with others. I was at a horse show when I received the first indications of a problem. My cell phone emails where showing new domains getting added and nearly a $1,000 dollar in charges. Immediately I contacted billing and customer service to delete the domains, give me a verbal new password and refund the charges. The sigh of relief was short lived. The next morning I get a call that our website impulsionunlimited.com home page was hacked and the new home page displayed was a profane message from a pissed off hacker. What didn't know was there were 4 new programs inserted into subdirectories two weeks earlier that gave him access to log files, shell access, email passwords as fast as I could change them etc.

Jonathan spent hour after patient hour over a series of very high stress days working with me to trouble shoot, bounce ideas off of him and coach me as needed. I paid to have a backup restored but that didn't work because the hacker placed his files 2 weeks before. Fortunately a did have one backup from July on a machine at home and my databases were intact. Jonathan even helped with the trickiest part of all to get my Joomla admin password to work again. He understands the concept of customer value better than 99.9% of people and companies I consult with on sales and customer service. Lunarpages customer support has always been 1st rate in hosting companies for me and I readily recommend you over anyone else.

Jonathan is exceptional in an exceptional company. He is the rare type of person who needs to be groomed or promoted into higher levels in your organization if that is in line with his goals. Please recognize him for me and if you have an annual meeting and he wins an award, I would be honored to donate my time to tell my story and present it."

carolschultz.com

"just wanted to thank you for employing David Kawinsuporn on your support team! He helped me and my client with a blocked IP address and we really appreciate his fast, courteous and kind service! I've said this before, but this kind of support is one of the main reasons that I keep putting my clients with Lunarpages!"

studio814.com

"I just wanted to let you know that I have recently been assisted by Zach Rogen on a security issue that a site of mine was facing to which I was completely unaware of. He was extremely helpful, supportive and friendly and is a reminder why I feel my decision to continue using Lunarpages as my hosting service of choice is rightfully justified. Keep up the great work. Thanks, Brad"

sportfusion.com.au

"I would like to make special mention of Ionut Jar and Adrian Avadani in their professional approach and flair in dealing with my support/security issues. They should be commended for their knowledge and always willingness to act on my requests promptly. Another name that gives me a smile to my face and sense of peace of mind in answering my tickets is Kyle Hammond... he has just not been so visible on my tickets lately. Adrian, in particular seems to be my dedicated support manager with Ionut always popping in and makes my day shine. Adrian, you rock buddy! Please convey my appreciation to these three fine fellows. I do appreciate your commitment!"

batteriesinaflash.com

"My name is Avel Ureno and I am the owner of BatteriesInAFlash.com, Inc. I have been with Lunarpages for many years now and I have to say that I am extremely happy with your staff and customer support team. A few people that stand out are Dragos Gabriel Fedorovici, Adrian Avadani, Margarit Mugurel, Catalin Singurelu and Ionut Jar. There are more people but I cannot think of them at the moment. They are always courtesy and very helpful in solving any problems I may have. I am now upgrading my service once again for the 3rd time to your i7 dedicated hosting plan. I have referred 3 different customers to you and will continue to do so.I appreciate Lunarpages and your team for helping me grow as a server admin for my company. They have taught me alot and worked with me through many support ticket, phone conversations and problems or issues I have encountered. Oh, Please add Boris Karaoglanov to the list."