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Lunarpages Affiliate Program FAQs – Answers about Web Hosting Referrals!

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I show a referral. When will I get my check?

Every account you refer needs to remain active for more than 30 days, during our money back guarantee period. We (and the IRS!) also require that a W-9 (US affiliates) or W8-BEN (international affiliates) tax form be submitted before we can send your payments. To download a form, please visit its respective link below:

After your referrals have been active over 30 days and we’ve got your tax form, we send out a check during the next immediate pay period.

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I’d like to refer a friend. Do you offer a referral program?

Yes! Our Affiliate Program offers advertisers and everyday webmasters the ability to earn $65 for each and every sale sent our way. Once your referred accounts have been active over 30 days, we send you a check during the next immediate pay period.

When you join the program we issue you an affiliate link. This link will be something like http://www.lunarpages.com/id/yourusername and will be your connection between all clicks and sales made under the program.

When you’re ready to refer someone, give them your link. It will redirect them to Lunarpages.com where they can purchase hosting like normal. Your $65 commission will then automatically and immediately show up in your affiliate stats and will be paid out during the next immediate pay period.

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You have both a Reseller Plan and an Affiliate Program. What’s the difference and which should I choose?

There are many benefits to both the Reseller Plan and the Affiliate Program, but there are also many differences, so you’ll need to decide which is best for your specific needs, as what works best for one person may not for the next. Don’t hesitate to give us a call or send us an email if you’re still confused or need guidance.

The Affiliate Program is more of a referral program than anything else. Lunarpages will provide you with a one-time commission of $65 for each new account you refer to our services, as well as a one-time commission of $5 for every new account your referrals bring our way. The more accounts you refer, the more possibility of an increase in commission amounts and discounts for your customers. If you have a large web hosting review site, a web design business where you don’t want to handle the technical side of web hosting, or if you just have several friends you’re going to refer, the Affiliate Program is for you.

The Reseller Program is an option for private label web hosting companies who don’t want their clients to know they are hosted with Lunarpages. We bill you, you bill your clients, and thus we don’t have any contact with each client. You manage the technical and billing aspects of your business as well as have a primary login to manage your clients.

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How often do you send out payments?

We send payments by US Check once/month. Our pay periods for the year of 2007 are as follows:

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How do you pay our commissions (check, PayPal, wire transfer)?

Normally, we only pay via US Check. However, we do understand that many of our international affiliates will not be able to easily cash a US Check. So, for those of you who require alternative payment options, we offer to pay via PayPal and wire transfer, but only in increments of $500 or more.  Please email us if you require PayPal or a wire transfer

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Can I use a coupon and still receive my affiliate commission?

No. At this time, we do not allow both a coupon discount and an affiliate commission.

If you are concerned that you have not received a commission due to a coupon, please email affiliate@lunarpages.com and we can confirm and offer further assistance.

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Can my commissions be applied towards a discount on my hosting plan?

Unfortunately, at this time, we cannot apply your accumulated commissions towards any discounts on hosting.

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Why do I have to submit a tax form? Can you help me fill it out?

Any person or company earning more than $600 in affiliate commissions is required to report these earnings to the IRS. We believe that all Lunarpages’ affiliates can earn this amount quickly and easily within our program and, on our end it’s easier to have this form on file for when you do hit that amount.

Unfortunately, Lunarpages is unable to offer specific instructions or tips on how to fill out the tax forms. We do understand that these forms are not always easy, but please read through the IRS’ ample instructions via these links if you have any confusion:

W-9: http://www.irs.gov/pub/irs-pdf/iw9.pdf

W8-BEN: http://www.irs.gov/pub/irs-pdf/iw8ben.pdf

If you still have questions, please visit Lunarforums.com and the Affiliate space therein, where you can ask fellow affiliates for their own opinions or tips.

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How do you track my commissions?

Every affiliate is provided with an Affiliate Tracking URL (or link) upon signup. It will look something like this, http://www.lunarpages.com/id/yourname, and will end with the username you choose upon signup. This link has a cookie attached to it, which remembers your unique affiliate username. When a customer clicks your link, the cookie is stored in their browser and follows them all the way to the signup page. After they purchase hosting, your commission of $65 magically appears in your affiliate stats! This is an automatic and immediate process that tracks every single sale you make.

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What is the minimum payout in your program?

Our minimum payment is set at $50.00, so basically, after you make one sale, you’re set to be paid.

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I need hosting – can I refer myself and receive the $65 commission?

No. We do not allow self-referrals in our program, as per our terms of service. We do manual self-referral checks once/month to assure nothing slips through the cracks, and if we do find a self-referred commission, we will simply delete it. A self-referral consists of a matching billing and affiliate name/address.

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I’m a web designer, so I often purchase accounts for my clients under my own name, with my own credit card. Does this mean I can’t be your affiliate?

For web designers, webmasters, and businesses that need to sign up accounts for their clients, simply contact affiliate@lunarpages.com with your affiliate username so we can note your status. Once we do so, you’ll be able to purchase accounts for every client with no issue!

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Do I have to place a banner, link, or Lunarpages’ logo on my site in order to become an affiliate?

No you are not required to place a link, banner, or affiliate logo! If you simply want to refer your friends, family, coworkers, or clients via face-to-face or online interactions, simply provide them with your Affiliate Tracking URL and have them click on it prior to purchase.

However, we do recommend you place the Lunarpages’ logo or link on your site if you receive targeted traffic from webmasters, designers, etc, who may be interested in web hosting from Lunarpages. That way, if someone decides to signup via your website, you’ll receive a pleasant $65 surprise for your secret referral!

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What is a “qualified commission”?

A qualified commission is any sale you refer to us, which:

and which does not

In short, any new 12/24 month Shared account, any VPS/Dedicated account, and any account which you refer our way earns a qualified commission. :)

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Can I earn commissions on extra domain names, add-ons, or sub domains?

No. At this time, we only offer commissions on new accounts purchased with Lunarpages. Renewals, add-on domains, sub domains, and extra add-ons like JSP, Dedicated IPs, ASP, etc, are not eligible for commissions.

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How will I know when my commission has been qualified?

The whole process is as automated as possible, so once you make a sale, an email is generated to the address we have on file in our affiliate backend. This email contains the subject of “Commission Notification – Lunarpages” and is sent via affiliate@lunarpages.com, so be sure to whitelist that address. If you don’t see the sale show up immediately in your affiliate stats and email, write to affiliate@lunarpages.com so we can look into the occurrence for you.

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How do you know where to send my check?

We send checks once/month to the address we have listed on file in our affiliate backend. This is the same as what you see when you login to your affiliate stats here. If you need to update your address, please visit the link above and login using your affiliate username/password, which was provided to you in your Affiliate Welcome Email. Please also send an email to affiliate@lunarpages.com, informing us of your change of address, as we need to make sure our payment system reflects these changes as well.

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Do I need to have an extremely busy site to make money with your Affiliate Program?

No! The great thing about our Affiliate Program is that it’s incredibly easy to make your first $65…and then another $65…and another!

All you need to do is be honest about our services. If you enjoy our web hosting, your parents, friends, teachers, students, associates, co-workers, and acquaintances are sure to love it as well. Refer just 2 people and you have made $130 for yourself. Refer 4 and that’s $260!

For teachers, this is a great opportunity, as many students would love to have an inexpensive web hosting plan to showcase their talents and socialize with friends. Or, refer a colleague at work to start a community for fellow teachers and their students – it’s that easy!

If you are curious about advertising or other money-making solutions within the Affiliate Program, please don’t hesitate to contact Tiara and Amy at affiliate@lunarpages.com, where they’ll be happy to assist you in any way possible.

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How do I put a Lunarpages’ banner or link on my website?

It’s all pretty simple, and you don’t need to know anything besides the basic commands of copy and paste.

To paste it into any Lunarpages’ website:

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What is my Affiliate ID/Username?

Your Affiliate ID is the username you chose upon signup. If you were automatically signed up to our Program when you purchased web hosting, your affiliate username is set as your domain name without the “dot” or “www” parts.

For example, if your domain name is LunarpagesRocks.com, your new Affiliate ID is “LunarpagesRocksCom”. If your domain is “JohnDoe.name”, your ID is “JohnDoeName”.

If you would like to change your Affiliate ID, please contact affiliate@lunarpages.com and let us know.

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I want to change my Username – how do I do that?

Everything in our affiliate system can be altered via your affiliate stats page at https://secure.lunarpages.com/tracking/cgi-bin/stats.cgi. Everything except... your username. ;)

We don’t allow affiliates to alter their own usernames, as we need to make sure within our own systems that the username isn’t already taken. Otherwise, all men named Michael Smith may choose “mikesmith” as the username and we’d have multiple accounts.

So, simply email affiliate@lunarpages.com and ask to have your username changed. Normally, there’s never a problem.

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How can I make more money using the Lunarpages Affiliate Program?

Our Affiliate Program is incredibly tight-nit in the fact that the two lovely gals who run the program, Amy and Tiara, know most of the affiliates by name. This kind of relationship is the most rewarding, as we believe in the success of even the newest affiliate. If you are looking for tips on how to make the best of our Affiliate Program or need to get some ideas on PPC marketing, copyright issues, or new opportunities to make extra money, email us at affiliate@lunarpages.com and we’ll work with you to make sure the Affiliate Program is tailored to your needs.

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HELP! I have no idea what to do or what an affiliate program is! :(

No worries! Take a breath and shoot us an email at affiliate@lunarpages.com. We’re here to help.

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Do you guys send out monthly newsletters?

At this time, we do not have a monthly version of our newsletter scheduled to go out. However, we do send newsletters occasionally, several times every year. If you’re interested, please email us at affiliate@lunarpages.com for more information.

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Do I need multiple affiliate IDs if I’m advertising on multiple sites?

Nope! The nice thing about the Affiliate Tracking URL is that it will track your clicks, sales, and commissions from any website at any time. When you login to your affiliate stats, just click on the “overview” tab to see where each individual click and sale originated.

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Do I have to host with Lunarpages to be your affiliate?

No. You aren’t even required to have a website to be an affiliate. :)

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Are we allowed to be affiliated with your competitors as well?

Of course. While we’d love to be the only web host on your review site or the only recommended host you are affiliated with, the best reviews and recommendations are the honest ones. Having several sites listed, even our competitors, is perfectly fine.

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Do you allow campaign tracking in your Affiliate Program?

Yes! Campaign tracking is a great way to keep track of what link and banner placements work best on your site or various sites.

For example, if you have one banner for Lunarpages and a text ad, you could format our campaign tracking to manage all clicks and sales for each placement and, at the end of the month, take a look to see which performed best. Did your audience prefer the text link or the banner?

To create a campaign, simply add &campaign=CampaignName to the end of your affiliate tracking URL.

So for a campaign tracking a 100x100 banner for the affiliate ID “savedglory”, the campaign URL could look like this: http://www.lunarpages.com/id/savedglory&campaign=100x100

To see all clicks made from this campaign, login to your affiliate stats, click on the “overview” tab and then the “references” link off to the right. You will see the following:

You can create unlimited campaigns and can track these from multiple websites, as well as view the results by day or month.

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Do you offer promo/free test accounts so we can rate your services on our affiliate website?

If you are interested in a promo account, please email affiliate@lunarpages.com with the details of your website, interest in the Affiliate Program, and any ideas on how you would promote our services in return. We are always happy to read and respond to any and all proposals that come in, and we review each one closely.

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Can I direct my traffic to specific pages within Lunarpages?

Yes! This is a great way to send targeted traffic to the landing page they will be most interested in.

To send your referrals to a specific Web Hosting Plan Breakdown page, which lists all the features included in that specific web hosting plan, add /goto/PageTitle to your Affiliate Tracking URL.

For example, if you’d like to send your referrals directly to our Basic Hosting Plan and your affiliate username is “savedglory”, your link would be as follows: http://www.lunarpages.com/id/savedglory/goto/basic-hosting/. If you’d like to send them to our About Us page, it would be as follows: http://lunarpages.com/id/savedglory/goto/about/.

When in doubt of how to format a link, visit the page on our website first and take a look at the suffix of the link. You can add that suffix after /goto/ and be sure you’re doing it correctly.

For example, the About Us page on Lunarapges.com can be reached via the link http://www.lunarpages.com/about. Therefore, adding the same /about to the end of your link (http://www.lunarpages.com/id/savedglory/goto/about/) will take you to the same place and award your commission if a purchase is made.

If you’d like to send them directly to the Order Page of any specific plan, follow this formula: simply add /secure/order:PlanName to the end of your affiliate link. So for the same affiliate above, taking their customer to the Basic Plan Order Page, their link would look as follows: http://www.lunarpages.com/id/savedglory/secure/order:basic

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Can I advertise your name on Google, Yahoo, and/or MSN?

Yes; however, please email us first at affiliate@lunarpages.com. Since our name is copyrighted, we need to put you on our “safe advertisers” list. ;)

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If I put Lunarpages on my site, will you link back to me?

No. At this time, we will not participate in linkback programs or offers. However, if you run a website or offer software that directly relates to our web hosting products, please let us know, as we can more often than not come up with a better solution than a simple link. ;)

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I just became an affiliate, but I’ve already referred someone; can I still get a commission?

As long as the commission is qualified and not older than 3 months, yes! Simply email affiliate@lunarpages.com with your affiliate username and the domain name you referred so we can look into it for you.

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I lost my affiliate username and/or password. What do I do?

No worries! Just go to https://secure.lunarpages.com/tracking/cgi-bin/stats.cgi and follow the instructions at the bottom to have your username and password sent to you. If you’re still having trouble, email affiliate@lunarpages.com.

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